Join us at Seacom

The successful candidate will report to the CIO and will be responsible for, inter alia, the following:

Key Responsibility: Business Information Systems Implementation

Core Tasks:

• Operates as a Business Analyst as defined within an Agile project methodology environment.
• Defines and documents customer business functions, processes & journeys.
• Consults with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
• Acts as a liaison between departmental end-users, the software engineering team, and external consultants in the analysis, design, configuration, testing and maintenance of business support systems to ensure optimal operational performance.
• Analyses the feasibility of, and develops requirements for new systems and enhancements to existing systems; ensures the system design fits the needs of the users.
• Tracks and fully documents changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training.
• Identifies opportunities for improving business processes through information systems and/or non-system driver changes; assists in the preparation of proposals to develop new systems and/or operational changes

Key Responsibility: Management

Core Tasks:

• Proactively creates and establishes regular meetings with key stakeholders.
• Plans, manages, and delivers features within projects with allocated resources, often negotiating with others.
• Recognizes cross-functional team requirements and ensures and solicits input as required.

EDUCATION:

• Minimum B.Com, Computer Science or Engineering Degree.
• Minimum 5 years relevant work experience with a top tier consulting firm, telecommunications company or financial institution.

SKILLS, KNOWLEDGE & EXPERIENCE

• Ability to provide quick solutions.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Understanding of systems engineering concepts, having worked on many systems implementation.
• Experience with business process mapping, both in facilitating workshops/meetings with relevant people and drafting of as-is and to-be processes.
• Experience in business re-engineering projects would be beneficial.
• Identifying areas and opportunities for improvement, quantifying these and handing these over for development.
• Experience in facilitating business requirement definition meetings and workshops, then drafting and finalizing a Business Requirements Specification document.
• Drawing up User Stories per the Agile methodology, logging these on the relevant software tool and prioritizing these for development. 
• Conducting User Acceptance Testing with business resources.
• Working experience with modelling techniques, tools and methods.
• Written and verbal communication, including technical writing skills.
• Willingness to look beyond job description and apply effective problem solving skills to deal with challenges that arise.
• Experience with digitization projects in the telecommunications industry.
• Staying up-to-date on the latest process and IT advancements to automate and modernize systems.

REQUIRED KEY COMPETENCIES/ATTRIBUTES:

Behavioural Attributes:

• Independent-minded
• Self-motivated
• Entrepreneurial
• Innovative
• Takes initiative
• Organized

Accountable for Results:

• Realizes a sense of urgency around business imperatives. Business acumen. Sets aggressive, well-defined goals to meet business challenges and ensuring performance against those goals.

Communicates Effectively

• Speaks, listens and responds in ways that support both relationships and results.

Collaboration and Teamwork:

• Takes the initiative to work with others to achieve business goals.

Professional Competencies:

• Process mapping
• Digital Process Mapping
• Journey Mapping
• Basic IP MPLS knowledge
• Business Requirement Specification (BRS) Documentation
• Agile, SCRUM
• TM Forum
• Master Data Management (MDM)
• Digital Document Generation
• Project Management

Technologies:

One or more of the following:

• JIRA & Confluence
• Visio or other such process tools
• Office Suite

Interested people should please submit an updated and condensed CV by clicking Apply Now.