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The successful candidate will report to the  IP Operations Manager and will be responsible for, inter alia, the following: Key Responsibilities:<ul><li data-block-key="1710i">IP/MPLS core network surveillance across Africa and Europe where Seacom has presence in a 24x7 environment.</li><li data-block-key="98qsm">IP/MPLS core network and customer services related trouble ticket handling,</li><li data-block-key="8f8vm">Handling customer related escalations from Level-1 team and reports generation as and when required.</li><li data-block-key="4rlv6">Root cause analysis of logged trouble tickets.</li><li data-block-key="1761m">Handling routine checks for the IP/MPLS network as per laid out Seacom support processes, procedures and KPIs.</li><li data-block-key="1vqb9">The engineer is expected to solve complex problems that require substantial analysis and investigation related to network and system performance.</li><li data-block-key="6a7n1">Ability to work independently, evaluate customer requirements and recommend solutions.</li><li data-block-key="c8iab">Work with cross-functional teams to define, propose, and deliver innovative solutions.</li></ul>EDUCATION:<ul><li data-block-key="apbha">Graduate in either Telecommunication, /Computer-Science/ Electrical &amp; Electronics Engineering or related fields</li><li data-block-key="3re64">CCNA and JNCIA certifications a must.</li><li data-block-key="4kiou">MTCNA, CCNP and JNCIS certifications are also preferred but not a must.</li></ul>SKILLS, KNOWLEDGE &amp; EXPERIENCE<ul><li data-block-key="dbh4i">Understanding of Telecom processes and best practices.</li><li data-block-key="a1l2m">Excellent written and verbal communication skill</li><li data-block-key="2fbii">Innovative-mindset, customer focused and results oriented</li></ul>REQUIRED KEY COMPETENCIES/ATTRIBUTES:<ul><li data-block-key="ci8s5">2-3 years of experience in a Telecom/Internet Service provider ‘s IP/MPLS operations’ environment and/or NOC (Network Operations Centre).</li><li data-block-key="237t8">Experience in the field of IP networks O&amp;M and Provisioning</li><li data-block-key="2f3cb">Good understanding of IP/MPLS  L2/L3 VPNs.</li><li data-block-key="4kn9s">Excellent troubleshooting skills for L2 /L3 protocols is a must.</li><li data-block-key="ah4ba">Extensive hands-on experience on Cisco and Juniper devices &amp; associated technologies</li><li data-block-key="huha">Good experience on Mikrotik devices.</li><li data-block-key="fl932">Good understanding of Metro-E networks and Broadband networks.</li><li data-block-key="ajsah">Understanding of Network Management Systems, willingness to learn and manage NMS servers for the network.</li><li data-block-key="dkohu">Hands on experience on Wireless, SDWAN and optical networks will be an added advantage</li></ul>Interested people should please submit an updated and condensed CV by clicking Apply Now.

IP NOC Engineer

The successful candidate will report to the Service Delivery Team Manager - SP and will be responsible for, inter alia, the following:Key Responsibility: Management of the Service delivery cycleCore Tasks:<ul><li data-block-key="a6oje">Follow the set Service delivery methodology</li><li data-block-key="1nagc">Ensure accurate, current documentation for the customer ie: project plans, SOW etc</li><li data-block-key="ageiq">Continuously striving to deliver services in the minimal amount of time within the highest quality levels</li><li data-block-key="cu9a">Achieve delivery within the target timescales</li><li data-block-key="feel0">Set expectations with customer around delivery times</li><li data-block-key="3iprt">Clients are always kept up to date of their service delivery process through clear communication</li><li data-block-key="fe2lh">Clarifies project mandate in terms of objective, stakeholders, risks, customer expectations, milestones of the project</li><li data-block-key="gn6r">Ensures regular project progress reports are sent out to stakeholders</li><li data-block-key="6bros">Mindful of costs and budget for both Seacom and the customer</li><li data-block-key="eak9i">Set expectations with customer around delivery times</li><li data-block-key="ejf0c">Ensure that all client solutions are implemented as per client requirements and expectations</li><li data-block-key="5v9d4">Ensure that orders are transferred into revenue timeously</li><li data-block-key="6i328">Manage delivery to clients against SLAs</li><li data-block-key="e90gu">Escalation management</li><li data-block-key="389gh">Project Management Focused</li><li data-block-key="e0h2b">Good Administration</li><li data-block-key="3gfus">Good solid relationships with Third party vendors</li><li data-block-key="ds8nj">Striving for customer excellence</li></ul>Key Responsibility: Service Team DocumentationCore Tasks:<ul><li data-block-key="b0dph">Ownership for specific process given – ensure sign off of documentation once finalized</li><li data-block-key="fgjcm">Accurate on time billing of customer projects</li><li data-block-key="86f7n">Effective communication to necessary stakeholders</li><li data-block-key="587ub">Proactively looking at ways to increase efficiency or save costs</li><li data-block-key="4mej9">Relevant reporting on process</li><li data-block-key="6rd9p">Good Administration</li></ul>Key Responsibility: Strengthen our cultureCore tasks:<ul><li data-block-key="d2tff">Live the Seacom brand by being a good example of our mission, vision &amp; values</li><li data-block-key="4nbjq">Constantly growing your knowledge of Seacom as a business, our products and network, for the benefit of one’s growth and our customer</li><li data-block-key="1qh6s">Attend required training &amp; workshops</li><li data-block-key="famlp">Build professionalism, loyalty and commitment within Customer Services Delivery team &amp; 3rd Party stake holders</li><li data-block-key="dsn6b">Communicate actively and effectively resolving any potential conflicts that may arise</li><li data-block-key="basot">Drive initiatives leading to increasing efficiency and effectiveness of customer services</li><li data-block-key="78pqc">Strong customer-centric approach</li></ul>EDUCATION:<ul><li data-block-key="4s3ms">Business diploma/degree in a related field</li><li data-block-key="benj0">Project management certification</li><li data-block-key="fggm9">Service management certification e.g. ITIL / Prince 2</li></ul>SKILLS, KNOWLEDGE &amp; EXPERIENCE<ul><li data-block-key="c24m5">Telecommunication experience (at least 5 years)</li><li data-block-key="73no3">People management</li><li data-block-key="4hjdu">Good Business acumen</li><li data-block-key="di0tv">Good understanding of project delivery cycle</li><li data-block-key="bdmou">Project Management</li><li data-block-key="9q3ak">Good Administration</li></ul>REQUIRED KEY COMPETENCIES/ATTRIBUTES:<ul><li data-block-key="273b5">Service delivery experience</li><li data-block-key="cllqo">Facilitation skills</li><li data-block-key="7fpk6">Stakeholder management</li><li data-block-key="cale1">Escalation management</li><li data-block-key="6do7s">Project management &amp; control</li><li data-block-key="fbobg">Service leadership</li><li data-block-key="ade7a">Results management</li><li data-block-key="65n77">Interpersonal skills</li><li data-block-key="d3rad">Decision making</li><li data-block-key="5lqkp">‘Can do’ approach</li><li data-block-key="1m0uv">Relationship management</li><li data-block-key="f4aub">Good Administration skills.</li></ul>Interested people should please submit an updated and condensed CV by clicking Apply Now.

Service Delivery Manager

The successful candidate will report to the Financial Manager: Digital Infrastructure and will be responsible for, inter alia, the following:Key Responsibility: Acumatica ERP Support &amp; OwnershipCore Tasks:<ul><li data-block-key="55mtf">Serve as the primary internal support contact for all Acumatica-related queries.</li><li data-block-key="3uoj7">Troubleshoot and resolve user issues related to:<ul><li data-block-key="abamf">Reporting and dashboards</li><li data-block-key="5f3o7">Processing errors (e.g., journal posting, invoice generation, etc.)</li><li data-block-key="fvlni">Workflow issues and configuration</li><li data-block-key="b65un">User permissions and access rights</li></ul></li><li data-block-key="4qdi0">Configure, test, and deploy workflow updates and improvements.</li><li data-block-key="93uoc">Perform periodic system health checks, upgrades, and audits.</li><li data-block-key="e93vv">Train users on specific areas of Acumatica to ensure better utilisation and effective ways of operating on the system.</li><li data-block-key="8h7ab">Align all processes with best practice to effectively manage control, accuracy, and automation.</li><li data-block-key="1lj4j">Run improvement projects in the operations, reporting and other aspects of Acumatica – innovation, automation and AI introduction into operations.</li><li data-block-key="eij67">Support the Data Team with ad-hoc requirements to enhance data management and reporting.</li></ul>Key Responsibility: External Partner ManagementCore Tasks:<ul><li data-block-key="ahdmo">Act as liaison with our Acumatica support partner.</li><li data-block-key="cm5qv">Coordinate escalated tickets, upgrades, and enhancement requests.</li><li data-block-key="9gacp">Own vendor relationships for Solver and Billing App support as needed.</li></ul>Key Responsibility: Solver (BI Tool) AdministrationCore Tasks:<ul><li data-block-key="3e9od">Ensure alignment of data between Acumatica and Solver.</li><li data-block-key="5c4mg">Support FP&amp;A with system and utilising data within reporting.</li><li data-block-key="dnbeq">Manage development and system setup by system power users.</li></ul>Key Responsibility: In-House Billing Application OversightCore Tasks:<ul><li data-block-key="40adf">Act as business owner and operational lead for our internal billing system.</li><li data-block-key="80fd6">Coordinate issue resolution, change requests, and improvements with external developers.</li></ul>Key Responsibility: Integration OversightCore Tasks:<ul><li data-block-key="2q7io">Ensure end-to-end integrity across Acumatica, Solver, and the Billing App.</li><li data-block-key="eub2q">Monitor and resolve any data sync or process breakdowns.</li><li data-block-key="7qie1">Continuously improve integration logic, error-handling, and documentation</li></ul>Carry out all other reasonable and lawful instructions and generally doing all such things which, although not specifically referred to herein, are necessary and/or required for the due, proper, and efficient rendering of the services for the purposes contemplated by this role.EDUCATION:<ul><li data-block-key="d4pqo">(Preferable) Degree in finance or equivalent from recognized Tertiary institution</li></ul>SKILLS, KNOWLEDGE &amp; EXPERIENCE<ul><li data-block-key="75dvd">Proven experience supporting Acumatica ERP.</li><li data-block-key="bh467">Strong understanding of financial processes, general ledger, reporting, and user access.</li><li data-block-key="4bjpq">Experience with BI/reporting tools like Solver, Power BI, or similar.</li><li data-block-key="fae68">3–5 years of relevant experience</li><li data-block-key="c19sl">Understanding of system integrations and data flows between platforms.</li><li data-block-key="5kk6s">Strong troubleshooting, documentation, and analytical skills.</li><li data-block-key="am7fm">Excellent communication skills for working across finance, IT and external vendors.</li><li data-block-key="3amft">Ability to manage multiple systems and prioritise issue resolution effectively.</li></ul>REQUIRED KEY COMPETENCIES/ATTRIBUTES:<ul><li data-block-key="2gk5i">Strong understanding of financial accounting principles (GL, AP, AR, Fixed Assets)</li><li data-block-key="2kiic">Proficiency in SQL, data querying, and data validation</li><li data-block-key="1h62q">Experience conducting gap analysis and process improvement</li><li data-block-key="r1oq">Ability to manage multiple priorities and deadlines</li><li data-block-key="72cpq">Ability to influence and drive consensus across teams</li></ul>Interested people should please submit an updated and condensed CV by clicking Apply Now.

Finance Systems Specialist – Group

The successful candidate will report to the Finance Revenue &amp; Cost Assurance Consultant and will be responsible for, inter alia, the following:Key Responsibility: Budget and ForecastCore Tasks:<ul><li data-block-key="eklfc">Assist in managing the annual budget and monthly forecast process with the support of the Head of Financial Planning and Analysis</li><li data-block-key="4q689">Maintain budget master data in the appropriate budget tool</li><li data-block-key="atg8p">Liaise with finance and operational heads, accountants and others to input data into the appropriate budget tool</li><li data-block-key="ephl">Report on the budget and forecast.</li><li data-block-key="dcgpr">Identify unusual expenditure and trends and raise them with the relevant Head/Chief</li><li data-block-key="btbs6">Assist with expense analysis and management, against budget and forecast, flagging spend outside of the budget/forecast and comment/report back monthly on expense variances</li></ul>Key Responsibility: Decision SupportCore Tasks:<ul><li data-block-key="8ogae">Apply advanced analytics to assemble data sets from diverse sources, test hypotheses, discover actionable insights, and predict outcomes that will assist Seacom to optimise return on investment and ensure this aligns to the overall strategy of the organisation.</li><li data-block-key="2htec">Use data gathered from numerous information systems to ensure constructive input to strategic and operational discussions and tasks as well as compile information consumed by external market analysts, boards and exco forums.</li><li data-block-key="614p9">Enable improved decision making, identify and drive focused corrective actions</li><li data-block-key="5av0i">Provide insightful, timely and value-added input to business unit management teams to aid decision support.</li><li data-block-key="f7tc8">Challenge the business to achieve its objective and generate value for the company and assist in bringing consistency across all the business units in terms of decision support presentations.</li><li data-block-key="9je84">Challenge the business to drive sustainable value proactively through informed and insightful decision making by analysing actual results.</li><li data-block-key="5rn96">Enable end-to-end, scalable, efficient processes for data analysis, model development, validation and implementation.</li><li data-block-key="6ojkn">Develop the capabilities, frameworks and models needed to provide the analytics linked to business challenges and, as a result, guide leaders with the data required to improve business decisions.</li><li data-block-key="32m8u">Support strategic decision making through financial analysis, including financial modelling, analysis, and development of financial projections for specific business opportunities.</li><li data-block-key="ba79q">Consolidate and provide accurate data that is used by external market analysts, board and exco platforms</li><li data-block-key="4f74n">Monitor changes in the external environment that will affect financial and operational performance and proactive report on development and advice on alternatives</li><li data-block-key="b3s25">Conduct analyses of BUs and determine the steps necessary for improving the efficiency and effectiveness of the operation by providing thought-leadership, root-cause analysis, and proposing solutions</li><li data-block-key="9es3b">Compile and submit reports that are easy to use and understand, and in a visually appropriate manner in order to enable management to identify problems, grey areas and pockets of excellence in order to initiate the appropriate action, adjust resources and offer support where required.</li></ul>Carry out all other reasonable and lawful instructions and generally doing all such things which, although not specifically referred to herein, are necessary and/or required for the due, proper, and efficient rendering of the services for the purposes contemplated by this role.EDUCATION:<ul><li data-block-key="rvc3">Tertiary Finance Qualification</li><li data-block-key="ps7h">CA (SA) or CIMA</li></ul>SKILLS, KNOWLEDGE &amp; EXPERIENCE<ul><li data-block-key="fhsvp">Commercial Acumen Strong analytical skills</li><li data-block-key="4ghv">Compelling communication and influencing skills</li><li data-block-key="9mf5i">Planning and Organising</li></ul>REQUIRED KEY COMPETENCIES/ATTRIBUTES:<ul><li data-block-key="8oo49">Ability to take action without direction</li><li data-block-key="70l8n">Able to work with minimal supervision.</li><li data-block-key="2egbs">Ability to work under pressure and to meet deadlines</li><li data-block-key="dbm50">Attention to detail and ability to work accurately and get things done right the first time.</li><li data-block-key="horo">Excellent communication skills, including interpersonal, verbal &amp; written, as well as ability to work with departmental heads</li><li data-block-key="ejs3c">Ability to have difficult conversations with senior staff and always be professional.</li><li data-block-key="f5jci">Physical and mental resilience to achieve objectives.</li><li data-block-key="705sr">Ability to analyse data and identify trends.</li><li data-block-key="3o8uq">Ability to solve problems.</li><li data-block-key="496ic">Analytical thinking.</li><li data-block-key="944vl">Ability to work with formulas to make calculations.</li><li data-block-key="chhj4">Familiarity with various software (e.g.,</li><li data-block-key="1s9c3">Salesforce, PowerBI Advanced Excel, PowerPoint and Word)</li></ul>Interested people should please submit an updated and condensed CV by clicking Apply Now.

Senior Financial Planning Analyst

The successful candidate will report to the Head of Reporting, Financial Planning and Analysis and will be responsible for, inter alia, the following:Key Responsibility: Management ReportingCore Tasks:<ul><li data-block-key="8oq3u">Monthly reconciliation and elimination of intercompany balances.</li><li data-block-key="c0807">Run monthly consolidation process (including related Forex translation) on the ERP</li><li data-block-key="3fca3">Prepare monthly stand alone and group management pack</li><li data-block-key="27g8i">Compilation of Board Packs and associated consolidated financial reports</li><li data-block-key="123d1">Ensure consistency of the application of accounting principles (reconciliation processes and templates) across the Company Group</li><li data-block-key="fjedi">Understand product profitability and gross margins within the Company and Group</li><li data-block-key="18bq0">Continuous assessment of control environment and improvement of financial controls and reporting across the Company Group.</li></ul>Key Responsibility: Monthly reporting and financial close processCore Tasks:<ul><li data-block-key="dli0i">Responsible for monthly and annual close process and related accounting tasks.</li><li data-block-key="7h51b">Reconciliation of all balance sheet accounts on a monthly basis (including but not limited to bank reconciliations, prepayments, Accruals, Deferrals, Credit notes, leave balances, Age analysis etc.)</li><li data-block-key="30n82">Preparation of monthly management accounts (income statement, balance sheet, cash report) and budget vs. actual reports with commentary, including analysis of such, incl Financial ratio’s etc.</li><li data-block-key="83s99">Ensuring financial records are maintained in compliance with accepted policies and procedures.</li></ul>Key Responsibility: Company and Group Annual Audit and AFS compilationCore Tasks:<ul><li data-block-key="5vutt">Coordination of annual Company and Group audit, this includes;</li><li data-block-key="3ef16">Preparation of the Company and Group audit file</li><li data-block-key="eqol7">Assisting internal and group external auditors during annual audit</li><li data-block-key="9ve6">Assistance with Stock counts, as required</li><li data-block-key="89shf">Compilation of Company and Group audit instructions to finance team</li><li data-block-key="773ro">Roll out financial statement templates to all subsidiaries.</li><li data-block-key="2m5pg">Assist with preparation of the Company and Group Consolidated Annual Financial Statements and tax computation.</li><li data-block-key="b7amd">Compilation of Technical memos including implementation of new accounting pronouncements</li></ul>Key Responsibility: Company and Group Budgeting and ForecastingCore Tasks:<ul><li data-block-key="d0c5j">Assist in compilation of consolidated annual Budget</li><li data-block-key="f1g8h">Assist in the compilation of periodic forecast reports</li><li data-block-key="6ogon">Compilation of the annual Company and Group cost allocations</li><li data-block-key="8hvov">Tracking of key financial metrics (actual vs budgeted)</li></ul>Key Responsibility: PeopleCore Tasks:<ul><li data-block-key="507ha">Effectively Manage and Lead Direct and Indirect Reports (Subsidiary Accountants)</li><li data-block-key="47jlt">Inspire reports to achieve and exceed performance expectations of the Company and Group and drive positive engagement and morale within the team.</li><li data-block-key="62k78">Assist subsidiary accountants to know and understand what is expected from them from a performance and behavioural perspective;</li><li data-block-key="4ukns">Ensure subsidiary accountants are using the most efficient ways to complete their work, but not limited to, the Seacom performance and development practices and tools which are available;</li></ul>Carry out all other reasonable and lawful instructions and generally doing all such things which, although not specifically referred to herein, are necessary and/or required for the due, proper, and efficient rendering of the services for the purposes contemplated by this role.EDUCATION:<ul><li data-block-key="ftc6n">Recognized Accounting Qualification (Preferably Honours Degree)</li><li data-block-key="36sce">Relevant Professional qualification (CA (SA) (advantageous)</li></ul>SKILLS, KNOWLEDGE &amp; EXPERIENCE<ul><li data-block-key="eopgg">Served Articles</li><li data-block-key="7072p">3-5 years post qualifying</li><li data-block-key="5nsp2">experience Consolidation experience</li><li data-block-key="6erj8">Variance analysis against budgets and forecasts.</li><li data-block-key="d6u8d">Knowledge of accounting for foreign currency transactions</li><li data-block-key="74q77">Preparation of annual financial statements and taxation calculations</li></ul>REQUIRED KEY COMPETENCIES/ATTRIBUTES:<ul><li data-block-key="eakh8">Good knowledge of generally accepted accounting principles</li><li data-block-key="3iq8u">Good knowledge and awareness of IFRS and IAS</li><li data-block-key="9bi15">Good communication skills both written and verbal</li><li data-block-key="bhbsa">Strong team management and coordination skills</li><li data-block-key="7puqj">Analytical thinking,</li><li data-block-key="39lq1">Strong problem solving and decision making skills</li><li data-block-key="1upps">Ability to adapt to changing environment</li><li data-block-key="b9gns">Good knowledge of Accounting packages and Microsoft applications</li><li data-block-key="1gsbr">Ability to work in a group and individually</li><li data-block-key="8b058">Ability to analyse financial information</li><li data-block-key="4caa6">Professional and Technical Expertise</li><li data-block-key="4580l">Must have hands-on experience with attention to detail</li><li data-block-key="buvbl">Ability to work proactively</li><li data-block-key="bno5e">Works well under pressure and deadline driven</li></ul>Interested people should please submit an updated and condensed CV by clicking Apply Now.

Senior Reporting Accountant

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At Seacom we’re passionate about connecting people, businesses and their customers. We do this by combining the right ICT infrastructure, technologies and services, and along with our dedicated team we create sustainable solutions that really work. Our dynamic working environment means that every day can bring new and exciting challenges, giving us the opportunity to grow, adapt, share and learn from ourselves and others. If this sounds like your kind of business and your kind of people, then apply to join our dedicated team of innovative, inspired and performance driven people today.

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