Join us at Seacom

The successful candidate will report to the Service Delivery Team Manager - SP and will be responsible for, inter alia, the following:

Key Responsibility: Management of the Service delivery cycle

Core Tasks:

• Follow the set Service delivery methodology
• Ensure accurate, current documentation for the customer ie: project plans, SOW etc
• Continuously striving to deliver services in the minimal amount of time within the highest quality levels
• Achieve delivery within the target timescales
• Set expectations with customer around delivery times
• Clients are always kept up to date of their service delivery process through clear communication
• Clarifies project mandate in terms of objective, stakeholders, risks, customer expectations, milestones of the project
• Ensures regular project progress reports are sent out to stakeholders
• Mindful of costs and budget for both Seacom and the customer
• Set expectations with customer around delivery times
• Ensure that all client solutions are implemented as per client requirements and expectations
• Ensure that orders are transferred into revenue timeously
• Manage delivery to clients against SLAs
• Escalation management
• Project Management Focused
• Good Administration
• Good solid relationships with Third party vendors
• Striving for customer excellence

Key Responsibility: Service Team Documentation

Core Tasks:

• Ownership for specific process given – ensure sign off of documentation once finalized
• Accurate on time billing of customer projects
• Effective communication to necessary stakeholders
• Proactively looking at ways to increase efficiency or save costs
• Relevant reporting on process
• Good Administration

Key Responsibility: Strengthen our culture

Core tasks:

• Live the Seacom brand by being a good example of our mission, vision & values
• Constantly growing your knowledge of Seacom as a business, our products and network, for the benefit of one’s growth and our customer
• Attend required training & workshops
• Build professionalism, loyalty and commitment within Customer Services Delivery team & 3rd Party stake holders
• Communicate actively and effectively resolving any potential conflicts that may arise
• Drive initiatives leading to increasing efficiency and effectiveness of customer services
• Strong customer-centric approach

EDUCATION:

• Business diploma/degree in a related field
• Project management certification
• Service management certification e.g. ITIL / Prince 2

SKILLS, KNOWLEDGE & EXPERIENCE

• Telecommunication experience (at least 5 years)
• People management
• Good Business acumen
• Good understanding of project delivery cycle
• Project Management
• Good Administration

REQUIRED KEY COMPETENCIES/ATTRIBUTES:

• Service delivery experience
• Facilitation skills
• Stakeholder management
• Escalation management
• Project management & control
• Service leadership
• Results management
• Interpersonal skills
• Decision making
• ‘Can do’ approach
• Relationship management
• Good Administration skills.

Interested people should please submit an updated and condensed CV by clicking Apply Now.